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Edited by ADragonWithin:
5/14/2022 12:31:24 AM
2
Account Hacked (cross save)
As the title suggests, my playstation account was hacked. I awoke to only 2 emails, stating that my 2SV was disabled and email was changed. Playsation support tells me there is nothing they can do, and I've been trying for about a week and change now. It was my main account for Destiny until I got a PC and linked it to my Steam account via cross-save, meaning that is where all my progress lies. I recently purchased the Witch Queen dlc bundle on Steam as I was going to jump back into the game soon, but I am afraid and unsure of what is going to happen to my account although both acocunts are still linked as of right now. Am I going to have to start fresh if it gets deactivated or if I have to?
Any help would be much appreciated please.
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3 RepliesHi there. This is covered in Bungie's [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url]: [quote][b]There is an unauthorized or unknown account linked to my Cross Save.[/b] Destiny Player Support and Bungie cannot modify platform accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log into all linked accounts to prove ownership of them prior to modifying your Cross Save status. If you believe your account has been compromised, please contact the platform’s support for that account to get assistance with account recovery options. For more details on how to help protect your Bungie.net and Destiny accounts in the future, please see our [url=https://help.bungie.net/hc/en-us/articles/360048721292]Account Security Guide.[/url][/quote]
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Playstation support has specific ways to recover hacked accounts, so it's strange that they said there's nothing they can do. I'd suggest contacting them again. They have ways to verify the original owner of the account outside of the current login credentials.
