ehmm i couldnt find any other way to contact bungie so ill just make a post here and hope for the best
so i had been using some season 9 ornaments for awhile on my titan but for some reason when i logged in today i havent been able to find any of the ornaments from the season pass for my titan nor my warlock and hunter....
and yes i have tried restarting the game and stuff like that so i dont really know what it is
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You would have had to claim them from the pass on each character during the season or in season 10 at the latest. Unfortunately, nothing can be done at this point to claim them.