When Shadowkeep released, the Sub-Zero ornament for Coldheart became unobtainable and unusable. Both in the Collections, and on the weapon. I checked with my friends who also pre-ordered the base Destiny 2 game which came with the ornament, and while it's a small pool of people, they also no longer had access. To be clear, I pre-ordered the game, and up until Shadowkeep, was able to access this ornament. I have tried reinstalling the game, and just the DLC that should unlock this, to no prevail. This could be due to Cross-Save Since this is a pre-order exclusive, for a paid product, I do feel it's important that it's at least recognised as a problem and put on the list. I understand it would be fairly low priority, but it would be nice to know that it is actually going to be sorted. Additionally, in light of Australian Consumer Law, I would hope that even though it's a small issue, that it's understood that it's currently in tension with this. In addition, the ornament for "No Time to Explain" is currently equipable, but is showing as greyed out in the Collections. Other forum posts/online posts about this: - https://www.bungie.net/en/Forums/Post/239006375?sort=0&page=0 -https://www.reddit.com/r/DestinyTheGame/comments/cyunb4/did_anyone_else_lose_their_subzero_ornament/ - https://www.reddit.com/r/DestinyTheGame/comments/a9ms93/sorry_if_already_asked_what_happened_to_the/ - https://www.reddit.com/r/DestinyTheGame/comments/8vvhd1/so_the_coldheart_ornament_is_it_just_gone/ - https://www.bungie.net/en/Forums/Post/253240478 - https://www.bungie.net/en/Forums/Post/256616185 - https://www.bungie.net/en/Forums/Post/256701254 - https://www.bungie.net/en/Forums/Post/257026809?sort=0&page=0 - https://www.bungie.net/en/Forums/Post/256275627