They have been one the worse with communication on their own forum. You never see these community managers actually having discussions on this forum unless its something generic like " thanks for the feedback, we will pass it along", and we all know what that means. I swear I want to vomit when I see them with this remark. Yea the Reddit thing is very guarded by the mods there. Say something derogatory and it goes down. Say something in a topic reply that is not the general consensus, yea they will jump on you hard.