If a business sold you a broken product, wouldn't you want some communication and compensation? Forget the content and the nerfs. The list of bugs and knows issues is SO LONG that it makes the game unplayable. So the customer doesn't have the right to feedback if they're sold a broken product? A business should communicate with ALL of their customers, not a select group.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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