I've found for the most part those people either have one character or they are trying to do a character of each class at the same time instead of doubling or tripling up the same character class to increase their chances.
It's either that or they say they have done the raid a ton of times but they've only ever done it on normal and have only actually completed it a few times. Which if that's the case the raid gear drop for normal is something atrocious like 5% where as for hard it's around 10 or 15% I believe.
Ultimately when someone starts spouting bs about how they've done the raid 20 times and never gotten a piece of raid gear I tend not to believe them until I've examined all their stats.
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