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9/30/2014 7:27:16 PM
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I've been having connectivity issues up the wazoo too. I agree that I'm not happy about the status of the servers. But have you ever tried to diagnose issues like this? It's a complete guess and check game, they can't give a reliable estimate of how long it's going to take.
I'm not defending them, rather trying to give you a different outlook on the problem.
Every ISP is set up differently. Some ISPs choose to block certain ports due to government regulations or their own philosophies. Some devices, such as shapers, which are designed to ease traffic in and out I believe are negatively impacting the game. Every home router is configured differently, each router isn't guaranteed to have a flawless system running on it. Bugs could be anywhere between your connection and theirs. Who knows how many hops they have to pass, and maybe it's an intermittent connection issue, like a bug that is shorting a wire causing some small amount of packet loss, maybe it's as big as the government refuses to allow those ports to be used.
I personally believe that you have not been left in the dust, and that you just happened to have the unfortunate chance to have the most inconvenient set up for the way they designed the game. It's not your fault, and it sucks that you have to experience it. It may be that linksys router you have, it may be that d-link switch that is on the shelf you connect to. It takes time to send people to each of these locations to check on things - believe it or not you can't always fix the issue remotely. I would tell you to be patient but I bet you that customer support already told you this.
I would agree I wish they had more active community responses. I will leave you with this one note though: when you get to play the game the issues the rest of us have had to deal with will have been worked on for you. The guns will have been changed, the legendary items will give you legendary items, the raid will be up for grabs, hopefully even some more content will be out for you. I know it's not all that great of a thing to know, but good luck in your remaining customer support adventures.
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Cinexis, I don't know if this is an attempt at trolling, or if you're actually this -blam!-ing stupid. But you do not seem to even understand the issue Endlex is posting about. So how about you either pay attention or go post elsewhere.
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Correct me if I'm wrong.... But he is posting about the fact he wasn't happy with customer service not updating him with the state of the issue every day. He is hoping to attract someone at Bungie to the issue he is talking about in hopes of it getting addressed. A forum post will get lost into the depths if not posted in and this forum in particular is worse at losing things than other ones. How will not having a post help? How will not socializing with someone who feels the way I do help out at all? Maybe you should go elsewhere or use your big words?
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The issue is that Thursday afternoon there was network instability evidently resulting in character/account corruption. This is not a network/ISP/connection issue. Thousands of us have not been able to get to the character select screens or see our profiles on Bungie.net while logged in for days. Therefore your post is off topic and only serves to muddy the issue further. Thank you for your time.
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I'm sorry... Network instability would very rarely impact the status of your character save. What you are actually referring to is the resulting crash with the servers from that Lizard Squad attack ( the group that claimed credit) I would assume. Unless the network stability occurred inside their server facility... Which I'm confident enough with Activision and Bungie to say it wouldn't be that.
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Root cause not withstanding, the servers had an issue, our accounts are now inaccessible/corrupt and we have had precious little feedback on the matter. Thus the general feeling of abandonment some are getting.
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Fair enough. I was appealing to his sense of abandonment. We had several days of connectivity issues for campus issues. The game grossed 350 million or something similar or more. Divide that by 60 or 100 your choice on what you think the average is on cost and that gives you an evaluation on player count. 1 community manager isn't enough. I'll let you draw the conclusion on how stupid I am when I know 1 is less than lots.
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Cinexis, I think you misunderstand. This isn't general connection issues. This is accounts that can no longer be loaded from their database. I understand its guess and check, but not hearing a word about any progress in restoring our accounts in 3 days is a long time. To even play I'd have to create an entirely new online account (including paying for PS+ to enjoy many aspects of the game). This is account specific. something went wrong on 9/25 and caused issues with a number of accounts. The last know attempt at fixing any of them was on the 27th. The had given the impression they were going to fix accounts individually, but of all the people i have been in contact with since day 1, none of our accounts have been restored. We are a minority in help buried under all the spammed questions easily answered using the search function. It is not our responsibility to accommodate Bungie for their faults. We can be patient and understanding, but if there comes a point where they've accumulated so many faults that they cannot deliver to you the minimal effort to even update an article or post to say they are still working on something, then I believe we have the right to be furious. Responsibilities to some are being traded off for others because they lacked the foresight to be able to accommodate all their users/problems. Really now I ask the question: "Why did they not have the foresight?". Was it deadlines, overconfidence, expenses, shortsightedness? What else have they done wrong to put themselves in this situation? Everyone gets to make mistakes, but we have to own up to them and do our best to do right by them. I don't want them to own up to "We messed up by breaking your account", I want them to own up to "We failed to provide a respectable amount of support to our consumers". Because regardless of when my account is fixed (yes when. it will happen), it doesn't change the fact that we were mistreated and I honestly won't forget this experience in the future when choosing to support the company.
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Ah, you are among the many who was "programmatically fixed" to be able to play the game - did you have connectivity issues before that?
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I never experienced issues before, however i already had my ps4 in a DMZ. Also I live in Canada, so maybe our ISPs are more forgiving for peer-to-peer networking.
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I'm assuming you read the article at: http://www.bungie.net/7_Error-Code-CENTIPEDE/en/Help/Article/11875 and this is the comment you are talking about? I'd be curious to see how many people actually were working this weekend on the issue. I know if I was told to work a weekend to fix an issue like this I wouldn't spend any time communicating to the outside world what I was working on, much less be happy about it (I'm a programmer too). Also, generally as far as I know, companies hide programmers from the outside world because we get crabby about customer support. Still, not an excuse, but I think we have 1 community manager?
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of course. This all makes sense. But we actually got communication on Saturday. and yes that is the article.I'm not even as upset about the actual issue as much as i am about the communication. And the fact they have one community manager is part of the problem really. I'm not blaming the devs for not fixing it. I'm just disappointed in the whole structure of their community support and lack of foresight. I am computer science major and have worked on a semi-popular gaming server where i managed/wrote plugins and scripts. it doesnt scale to exactly this level but i have some insight. I've made many constructive posts over the past 5 days. This would be my first one that criticizes them (well 2. I posted one of these to help and the other to feedback).
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Hey just an update if you missed it - they just posted more news on the centipede error. Good luck tomorrow!
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Thanks. I follow bungie help on twitter so I saw it immediately.
