This was just released by [url=http://www.youtube.com/user/ExtraCreditz]Extra Credits[/url] and talks about "the under-appreciated role of the Community Manager".
One thing that I took note of is that there are two indications that they are aware of Bungie's excellent community management. The first is the naming of Destiny directly, but the closing song is a [url=http://www.youtube.com/watch?v=ObzWdnc0Src]Halo 2 Ghosts of Reach remix[/url].
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Second thread on Trending.