Hello there, Thank you for reaching out to us. We understand you're encountering what sounds like a soft lock in the Cunning. We're sorry to hear of this, as we can imagine the impact which this issue may have had. Should you continue to experience this, then please consider recording a short video of the issue you experience. If you record a video, you can upload it to a site like Imgur or Youtube, and link us to it here. We'll then review what you're experiencing and see what we can hopefully suggest.