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4/9/2026 1:32:44 PM
2
Game Crashes when I load into the Pale Heart (again)
About a year ago I posted that my D2 on Steam crashes when I try to load into the Pale Heart destination. No error codes or anything, the game window just closes. At the time I was recommended to verify the integrity of the game files on steam, which worked, but the issue came back (I think some time around EoF but unfortunately I didn’t note the date). I’ve verified the game files multiple times and checked for driver updates without any success. I’ve also updated my computer to windows 11 and I performed a full reinstall beforehand when Renegades released.
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I used to have a similar issue and I found it was related to my HDD being corrupted, it might help to double check your hardware, destiny can be extremely demanding computationally
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3 RepliesHi there, Thank you for reaching out to us. We understand you experience crashes when loading into the Pale Heart. We're sorry to hear of this, as we can imagine how this may have caused concern. It does seem strange that you would experience this issue, even after the troubleshooting which you describe. So we can investigate this more effectively, please reply with a DxDiag. You should be able to share one with us via the following steps: [quote]1. Restart your machine. 2. When you log in, please click on the Windows icon, then type dxdiag. If typed correctly, only one command should appear. Please click it. (If you need to enter the credentials of an administrator of the PC, please do so). 3. Allow the tool to run. A green bar should progress on the bottom portion of the window. If you receive any dialogue boxes as it progresses, please address them accordingly. 4. Once the tool is completed, please click on the "Save All Information" button. Save the resulting text file in an easy to find location, such as your Desktop. Then, close the tool. 5. Open the text file you just created and copy all of text to your clipboard by selecting all of it (Ctrl+A) and copying it (Ctrl+C OR right-click and click Copy). Then, close the file. 6. Go to pastebin.com 7. In the text box below, paste all of the text in the box. 8. If you would like to make your system specs hidden, you can change the Paste Exposure to Unlisted. This will hide it from the Public section of the site but still allow people to view your Paste. Then, click the Create New Paste button. 9. Copy the resulting URL and reply back with the pasted URL.[/quote]
