{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
4/7/2026 6:50:31 PM
1
Parental controls not working
I’m trying to accept my son’s link to his bungie account so that I can manage his parental controls. Both of us have bungie.net accounts, I’ve passed and verified my age through KWS but when I click on accept on the parental controls page, it switches to KWS, says I’m verified then goes back to the parental controls page which still just shows my son’s bungie ID and the accept button, as if nothing happened.
I also get the email from KWS saying I’m successfully verified for bungie.
Can I get some help so that I can play marathon with my son?
English
#Help
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Hi there, Thanks for reaching out. We're sorry to hear of this frustrating situation. We recommend trying a combination of one or more of the following to attempt to resolve the issue: - Clear your browser cache. - Use an incognito browser window. - Use a different browser. - Use a different device. If the above doesn't help, we can only recommend unlinking the minor and adult accounts and starting the process anew in the hope that it goes through correctly. Otherwise, you can consult our [url=https://help.bungie.net/hc/en-us/articles/24217906958868-Date-of-Birth-Requirements-for-Destiny-2-and-Bungie-Services]guide[/url] on the subject for more information.
