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12/29/2025 8:08:03 PM
1
Not receiving dungeon keys bought
Hello, I bought the light and dark saga dungeon key pack but only received the final shape dungeon key. Both witch queen and nightfall are still available to purchase even though they are included in the pack. I did not receive my key. Id either like to receive the keys or a refund.
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Hello there, Thank you for reaching out. We understand you are missing some purchased keys. Did you make sure to open the bundle you would have received which contains the keys in your inventory? If you did open the bundle and only received the one key, as you said, then please reach out to us via the following contact [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items?_ga=2.153276920.1777126809.1731945645-1420294048.1731346808]form[/url]. We will then investigate what's happened with your dungeon keys.
