{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
12/24/2025 5:35:54 AM
1
Xbox Characters Missing After Long Inactivity — No Deletion
I am returning to Destiny 2 after a long break and all of my characters are missing.
I have only ever played on Xbox. Cross Save was enabled at some point, but no other platforms were ever used.
I am logged into the correct Xbox gamertag and Bungie.net also shows zero characters.
These characters were not deleted by me. There was no deletion confirmation and no evidence of account compromise.
This appears to be a backend or Cross Save source issue rather than player deletion.
Platform: Xbox
Cross Save: Previously enabled
Last active period: (rough estimate)
1 year
Any assistance or escalation would be appreciated.
-
1 ReplyEdited by viiTactiiCZz: 12/24/2025 5:45:50 AMIf you've only played on Xbox then you're signing into the wrong account. Your current Bungie profile was created today. You have 0 characters created, ever, on that account and you have 0 hours played on the account - https://wastedondestiny.com/4611686018555979430 Your actual Xbox profile shows 20 'minutes played' but that just means the game running. - https://i.imgur.com/5w5ndqK.png There is a separate Xbox profile called 'SGxGenesis' that did play Destiny 2 around a year+ ago but you're not on that account while signing into the posting Bungie.net profile as you're linked Xbox profile is called SGxGenesis[u][b]#2170[/b][/u] - https://i.imgur.com/Jt9VOHC.png You should go and contact Microsoft to try and find your other account.
