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11/22/2025 12:19:43 AM
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Bungie Name Fixed But Not Fixed

So, back during the bug where a lot of players' names were reset to GuardianXXXX I was one of the players affected. It took them months, but they eventually fixed my name back to what it was before. But, I have found that I am still affected by the bug, as every time I get an email from Bungie, it calls me Guardian3554, instead of johnny_beardly#2102. But it's only the emails that have this bug, the website, game, and app are fine. Is there a way to fix this?

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  • Hi there, Thanks for reaching out. We're sorry to hear of this strange issue! To troubleshoot this, we recommend consulting [url=https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues]this page[/url]. In your case, please refer to the "Updating an Email Address" section, as we recommend changing your registered email address to a different one, at least for the time being. Doing so should force an update of your contact info in our system and, hopefully, resolve the issue with your name not being correct in the emails you receive. If the issue persists after trying the above, though, we recommend reaching out to our team via [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=13180889528084]this form[/url] so they can look into your situation in detail.

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  • That's hilarious

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