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Edited by Egregious Gamer:
11/21/2025 11:28:47 PM
9
Haunted Event Deleted all my helms
Logged on after not being on since the Haunted Event and it seems that Bungie replaced all my helms for masquerader's masks, so I no longer have any 5 star helms that I previously obtained. They are also all 0+ light level. They weren't masks, they were other obtain armor sets. I logged on and they were all the sudden all masks.... Meaning they were not masks to begin with and now they are... They can't be used, my original helms were transformed into masks and are now useless.
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Hi there. You've been away a while and it's understandably confusing to come back to something unexpected like this. Please check your Vault in-game to make sure that the helmets you're looking for weren't transferred there by mistake or by a third-party inventory management app like DIM. If you don't find the helmets you're looking for, try [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]clearing your cache[/url], then log back into the character to check again. Note that there is no bug that can turn any item into another on its own. If the troubleshooting above doesn't resolve your issue, then unfortunately Bungie does not restore or refund deleted, infused, or otherwise lost items. If you shared your account with someone (sibling, child, a friend) during or after you last played, you may want to ask them what happened. https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy
