Hello, I am the owner of a PlayStation Network account registered in the Russia region. On this account I have purchased major expansions and season passes for Destiny 2. In March 2022, Bungie publicly stated that after suspending sales in Russia and Belarus, access to already purchased content would be preserved. Sony likewise announced that closing the Russian PlayStation Store applied only to new purchases, and that previously acquired games and DLC would remain available to users. [b]In practice, the situation is different.[/b] Today, accounts with the “Russia” region are unable to log into Destiny 2 (error TAPIR), and access to previously purchased content is gone. This violates Bungie’s and Sony’s public promises and undermines the rights of users who paid for digital goods. I would like to draw special attention to the following: [b]Why was the region ban introduced only now?[/b] Since 2022 the game continued to work on Russian accounts, and Bungie continued to receive revenue from players in the CIS region. Many players used cross-save/cross-progression to legitimately purchase content on other platforms (Steam, Xbox, etc.) and then access it on their PlayStation accounts. This feature is officially supported by Bungie and has never been prohibited. These purchases included the latest expansions costing up to $100. Players were explicitly told that already purchased content would remain available. [b]Now, after thousands of players have purchased expansions, their access to the game has suddenly been blocked.[/b] [b]This looks like deliberately misleading players: first you take money for expansions, and then users are deprived of the ability to use them.[/b] [b]It is also important to emphasize that this issue affects not only players from Russia:[/b] [b]Belarus, Kazakhstan, Armenia, Tajikistan, Azerbaijan, Kyrgyzstan, Moldova, and Uzbekistan[/b] never had their own PS Store. Players from these countries for years were forced to register accounts in the Russian region in order to have access to the PlayStation ecosystem at all. Now those accounts also cannot log into Destiny 2. [b]Ukraine[/b] only received an official PS Store in [b]2020[/b]. Before that, many Ukrainian users also created RU accounts. Now they face the same situation: Destiny 2 access is blocked because of the “historical” region of the account, not because of their actual place of residence or citizenship. [b]Our demand:[/b] Restore access to Destiny 2 for all accounts with the “Russia” region on all platforms, as it worked from March 2022 until the recent block (the game available, new purchases unavailable). Or provide a clear and transparent procedure for refunds of all purchased DLCs/seasons/editions. Players want to continue playing Destiny 2 on their accounts. We ask for a public comment on the timeline and mechanism for resolving this issue.