Dear Bungie Support Team,
I am writing to report a serious connectivity issue with Destiny 2 from the Republic of Belarus. Since September 16, 2025, I and many other players from our region have been unable to log into the game without using a VPN.
When attempting to connect, we encounter the Tapir error. When using a VPN, the connection works, but playing with a VPN is inconvenient due to high ping, lag, and unstable connection, which negatively impacts gameplay, especially in PvP modes.
I have several important questions:
Is this a technical error or an intentional block?
From Bungie's official statements, I am aware that sales of the game and content have been suspended in Russia and Belarus. However, I purchased the game and additional content before these restrictions were implemented. Why am I now unable to access what I already bought? Officially, only the suspension of sales was announced, not the blocking of access for existing players.
When will this issue be resolved?
If this is a technical error, please inform me if a fix is planned and when we can expect access to be restored. If this is an intentional block, I request official clarification.
How can I get a refund for the non-functional game and content?
If access to the game and purchased content (including Silver, DLC, and seasonal passes) is permanently blocked, I would like a refund. Please explain the refund procedure, as the game no longer functions without a VPN, which is not a normal condition of use.
I am a long-time fan of Destiny 2 and have invested significant resources into the game. Blocking access to already paid-for content without the possibility of a refund seems unfair. I kindly ask you to look into this situation and provide clear answers to my questions.
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It's just a shame for this company, as they can't identify the error since Tapir has been going on for the fourth day Tapir Это просто позор для этой компании не как не могут определить ошибку уже как четвертый день идет Tapir p.s Пожалуйста воздержитесь от дальнейших покупках $ в самой игре пока ситуация не восстановится в прежнее русло ! Please refrain from further purchases $ in the game itself until the situation returns to normal!