My name got changed to Guardian, likely filtered by their AI because I had the word Poo in it? Anyway, I have submitted tickets where in the dropdown has the option for "Name changed to Guardian" and they KEEP replying with it's the wrong form and closing my ticket, now they won't respond. What form do I need to fill out to request to be able to change my name? I can't imagine a multi-billion dollar company would MAKE me keep that name and not allow me to change it to something more appropriate.