Everyone gets on here and complains, asks Bungie, or wants answers. But the reality is, Bungie does not read any of these threads, nor do they care. Only the ninjas, mentors, or any volunteers (basically people who don't matter) read these. Which is why you never see a direct answer from any actual Bungie employee.
They may read the posts on X. But definitely not on here.
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There are 6 pinned threads in the "New" tab alone, 7 if you check "Trending" so they do see the forums. Also they have done several changes recently based on immediate player feedback, such as changing the Nightfall weapon or the gamemode for Iron Banner. Whether or not they act on player feedback is their choice to make, they can't reasonably respond to everyone's request or idea, but is is pretty cool when they do especially when you see it in the TWiD.