Pretty sure people heard story like this many times, but i am hoping for some pointers atleast. Friend of mine played the game for long long time, and about a month ago his account got hacked by some cheater that did his thing in trials and got him banned. Unfortunetly now support ignores my friend completely even when pointing out to check log-in location from the incident day. At this point any pointer to some better support contact or a way of approach would be appriciated, that is if any exist.