I have purchased Lightfall + Annual Pass but I don't have the dungeon key unlocked. I am also unable to post the in proper help forums location. When I try to log into the help forum it will instantly log me out and bring me to the destiny 2 home page.
Honestly I don't really care about the help forum problem. I just want my dungeon key.
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Did you change your Cross Save configuration before or after purchasing the Lightfall + Annual Pass edition? Did you purchase Lightfall using the same account you use to play Destiny 2?