Sorry to be the bearer of bad news but Bungie wont step in, and as you have cross-save active you're permanently stuck with that setup.
The only way to fix it would be with their Epic Games login which neither they (most likely) nor Epic (GDPR etc would stop it) will give you.
You wont be able to unlink any accounts.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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