The Bungie Store is a separate company and does not monitor these forums. You need to reach out to their customer support via their contact form for any issues.
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i sent them this same exact text i posted here, they said that i needed to post in the Help Forums
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Then this has nothing to do with the Bungie Store. https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide
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i did, they told me to come over here