Often, I try to engage in normal conversation, or as normal a conversation as text permits, and I'm quite often insulted because I feel players are just in that mindset of, "This is a negative place. Everyone must be negative.". The other day, a Guardian who go error coded out of a solo flawless dungeon attempt voiced their frustration in the forums. Sure, I could have fueled the negative filled post, but I opted to encourage the Guardian to take a break and return to the dungeon when they're ready. I posted some words of encouragement and let it be. Someone responded to my post by saying, "Yikes.", and then went on to say that fake positivity is best left to the content creators/streamers. Ultimately, that person and I ended up have a great conversation, but not after a rather long dialog of expressing my genuine attitude on the matter. It's interactions like that that make it harder to engage with players. There's so much negativity already. Why add to it? I just try to keep it light, tight and bright and have fun.