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1/15/2023 5:18:19 AM
9
Hi there. Are you playing on the same platform you purchased Forsaken? DLCs cannot be transferred by Cross Save.
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Yes I purchased it on Xbox and but what’s weird is in my order history it shows the pre order dlc the caydes cash but for the actually dlc all it shows is Microsoft account credited $90s instead of saying forsaken.
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Edited by GrundleBeans: 1/15/2023 5:51:05 AMThat sounds like you may have pre-ordered then cancelled or requested a refund. If you know you didn't do that, check your D2 game add-ons from your Xbox dashboard to see if it's installed. If it is, [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]try restoring your license[/url]. If that doesn't work or you don't have Forsaken in the list of add-ons, contact Xbox Support.
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I definitely didn’t. It was on my xbox but it isn’t anymore and when I tried to get help from xbox they told me to contact bungie -_-
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Xbox controls your licenses and only they have the ability to give or take them. Do you see Forsaken installed in your D2 add-ons? Have you been using Xbox game sharing? From your dashboard, go to the Xbox store page for Forsaken. Does the button to purchase say "Buy"?
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I have never used game sharing, it does say purchase in the store and it was on my Xbox in game add ins until I tried to reinstall it and now it’s not
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Try going to the game on your Xbox dashboard & select 'nanage game & add ons' click destiny 2 game at the top, next page shows all the expansions, it'll be unchecked, tick the boxes you can & choose save changes, it'll install a 10mb update & you're good ;) Put the beer in the post :))
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Edited by GrundleBeans: 1/16/2023 7:48:15 AMDid you use Xbox Game Pass? Forsaken, Shadowkeep, and Beyond Light were made available to Game Pass subscribers to rent for free until December 2021. Despite all of those being removed from Game Pass, installed files were not automatically removed, which would explain why you saw Forsaken in your add-ons, but the store shows you don't own it. If you were getting Forsaken through Game Pass, you would need to now purchase the Forsaken Pack to regain access. If you have a receipt of your purchase, check for any record of a refund in your transactions with Xbox or your bank. If there was no refund, contact Xbox Support again.
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I have game pass but I purchase the deluxe edition of the dlc back in 2018. I am trying to contact Microsoft again hopeing they don't give me the run around.
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Read my reply above, good luck
