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12/4/2022 9:31:24 PM
17
Hi there!
Once you sign in to help.bungie.net and are re-routed back to Bungie.net, please go back to help.bungie.net. It will retain your login.
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Hey Dante! I've tried doing this exact thing and it doesn't keep me signed in at all.
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Can you please clear your browser cache and try again? Please be sure to clear All Time for best effect.
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I've done that and the following: Signed in via all 6 of my platform accounts, Epic/XBOX/PSN/Steam/Twitch/Stadia on my normal chrome tab and an incognito chrome tab. Cleared the cookies and cache multiple times. On both my normal tab and incognito. Tried signing in using the SUBMIT FORM button on the missing emblem page. Tried using mobile/ipad/pc to login and have the same issue. It also says NEW USER SETUP when I click on my profile picture which makes no sense as I've been on here since mid 2014.
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Can you please provide a screenshot of what you are seeing in regards to the New User Setup?
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Sure it looks like this: https://imgur.com/a/F8GbfTh and when I click on it it brings me to this page. https://www.bungie.net/7/en/Registration/Benefits
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This message is not related to the issue you are experiencing. Can you please provide a video of you logging into the help.bungie.net page, completing your authentication, then going back to the help.bungie.net page?
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Hello there sorry for late response. Here is the video. I tried it twice and the same thing happens, logs me out and throws me to the main bungie website homepage. Video: https://twitter.com/AbyssgeoD2/status/1600571381099413533?s=20&t=h_kmsUgvlR-tctj7PdhJPA
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Please try logging into the help site with a different account. Also, please be sure to NOT use InPrivate or Incognito mode as this may also prevent you from logging in properly.
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Just to be 100% correct when you say "different account" do you mean platform account such as xbox instead of steam etc.. Or another bungie account?
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Different platform account that is linked to your profile.
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Is there any other videos that you need?
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Here is me having the same issue of getting put back to the bungie home page, I used Xbox this time instead of Steam. Video: https://twitter.com/AbyssgeoD2/status/1600576003520217100?s=20&t=DUICUXonaNqoiylfE3_CiQ
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What browser are you using? Are you using InPrivate or Incognito mode? If so, this could be the issue, as these modes do not retain login cookies. I would recommend changing to regular mode and trying again.
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I use Chrome, I've tried all platform accounts in normal mode/incognito/inprivate and on different browsers and still no change.
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Please try using a different browser, such as Microsoft Edge. Also, please try using your mobile device and see if the issue occurs there as well;
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Hey I have tried this on the following: Edge Firefox OperaGX Chrome Ipad Mobile phone Pc
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Ok awesome ty for the clarification. I'll do that now.
