Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url]
Unfortunately, all of the requirements had to be completed prior to reset today. If they were not met, then regrettably there is nothing that can be done.
English
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We got the loot for the encounter prior to reset- we finished all 5 encounters 15 minutes before reset. That's what I'm trying to get at: we looted the challenge encounter, but did not get the checkmark on the Regicide triumph.
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You have to be able to claim the triumph to get the emblem
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And what I'm trying to figure out is how we got the loot from the encounter without getting progress on the triumph.
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you died after loot check but before clear check. It is rare but can happen
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Ok that's an answer that at least makes sense of what happened, but it still feels really bad that it did. With all the language in the world's first race talking about "looting the chests/final chest" we thought we were in the clear and didn't realize there was this way for the game to punish us by moving us forward without awarding progress. Thanks for your help.