So i sumitted a ticket about it and i got this response:
"Many cosmetic items that were unlocked and claimed through a Season Pass Rank while it was available can be reacquired using the appropriate Collection in the character inventory screen. If the Season Pass Rank item in question was not claimed while it was available during it’s season or the immediately following season, players can no longer claim the item. Bungie does not restore items that have been intentionally or accidentally deleted from a player’s account."
So i ask, what the point in having a past season reward section in the website? Plus the person didnt even mention about the mistake in their own page about the past season saying season of the haunted but showing season of the risen rewards. After that this persons just closed the topic without more response.
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That is a nice canned response. Hopefully we cause enough noise that they fix this. I want my ornaments and engrams I paid for and completed the pass for last season. Not 5 or 10 seasons ago haha.
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I got the same exact response, word for word. Lazy, form-letter type response. Not only inaccurate but irrelevant. We are trying to get our rewards from the past season which closed just days ago, Not seasons ago. We didn't ask for restoration of items we deleted whether accidentally or intentionally.