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8/17/2022 8:11:07 AM
4
Please use the contact form at the bottom of this article: https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items .
English
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I have and this was the message I received back. "Pre-order content can be acquired in-game from Cryptarch Rahool in the Tower Plaza or from Shaw Han in the Cosmodrome. Players encountering issues with their pre-order content should ensure that they have claimed all codes that came with their expansion purchase and that their platform shows that they have the game licenses enabled on their account." I've done all of that but nothing was resolved. I reopened a new ticket in case I submitted it under the wrong options or something but I also hope that posting here would help as well.
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When you're submitting the ticket, please make sure you mention that you're not missing pre-order content.
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I did not mention that. Anything else I should mention in possible future tickets?
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Hey there, what are you trying to access exactly? Trespasser, from the reward track?
