Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url]
Unfortunately, the forums are completely separated from the Bungie Store website and are unable to assist you with this issue. All we can do is point you to their [url=https://bungiestore.com/pages/customer-service]customer service page ticket system[/url].
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The irony is for 'troubleshooting" it sends a link to these forums.
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That is for linking issues. Order or store website issues are all handled by their support team