I have the exact same problem, mine says "Moderate" now, boyfriends say "Open" and we are on the same Network. Error codes started pouring in Saturday for me, and when I checked NAT-type then, it was "Open". I don't understand how it changed, and nothing I have done to try and change it back works.
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Exactly the same, and we have no idea what is the problem at all, its so bizzare