They should have a done a crucible labs first with rift. Then they would have gotten feedback without all the hate, as labs is a throw away fun Playlist.
Going prime time with it was a terrible idea.
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Great idea, but do they ever take any feedback they gained from any labs and implement it? I may be remembering incorrectly, but i don't recall bungie ever doing so. They just introduce the labs, then once the labs are over, its right back to what we already had.