Hi TowerMom,
Thanks for reaching out to us.
A Canary error means we cant detect an active network and may indicate there is a hardware issue with your console or network device.
One question I do have is if this error is strictly appearing for Gambit only, or if you're seeing it elsewhere in Destiny?
[url=https://help.bungie.net/hc/en-us/articles/360048716492-Error-Code-CANARY]This link here will take you to our Help page that covers the Canary error.[/url] I ask that you please read it thoroughly and follow the directions listed out in it. [url=https://help.bungie.net/hc/en-us/articles/360049496531]You might also find our Network Troubleshooting Guide to be helpful.[/url] If this error continues to persist after you've followed all the steps and have worked through our Network Troubleshooting Guide, let me know.
Thanks!
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Sorry for the late reply. It was happening in gambit only and primarily on the earth map. It has happened a couple times since this incident, but not as frequent. And I made sure to check with my internet provider and there is no hardware or connection issues on their side, nor is my router having any problems.