[url=https://www.bungie.net/en/Forums/Post/260803758?sort=0&page=0]>>NEWER THREAD HERE<<[/url] ____________ [u][b]The Problem:[/b] [/u] 1. Bungie promises to support Windows 7 every time they take customers' money through Steam. (And also Win 8.1, which may be affected by the current outage.) 2. Bungie did not do [b]ANY[/b] Windows 7 testing prior to release, pushing out updates with "impossible to miss" game-breaking bugs. This serious process failure has now occurred [b]twice in a row[/b]: 2a. The game was unplayable for 24 solid days on Season of the Lost. (Missing DLL error on startup.) 2b. The game is currently unplayable for 28+ days after Witch Queen / Season of the Risen. (All GUIs blank and corrupted, even the title-screen.) This breakage has also caused customers to miss exclusive events such as the Day-1 raid. 3. This comes to 52 days out of 209, or a whopping >25% downtime for customers. [u][b]Demands:[/b] [/u] Even if the current issue is fixed tomorrow, Bungie has already mistreated its customers and burned years of accumulated trust. Customers need to see: 1. [u]Acknowledge[/u] that this level of release-quality and downtime is not acceptable. 2. [u]Promise[/u] to at least do the bare-minimum "smoke test" of future major builds on a Windows 7 machine prior to release. 3. If Bungie will not do #1 and #2, then cease this false-advertising and strike Windows 7 from the supported OS listing on Steam, offering [u]refunds [/u]to affected customers.