[quote]Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.[/quote] I don't know if bungie fixed the bugged out no time to explain ornament, but if they did, I still don't have it, it's not in my collections or in the weapons inventory, but I have the emote and sparrow from the deluxe edition