Hi, this is a message for your server engineers, from one systems engineer to others...
You need to update your "server and update status" page when this happens.
When googling for destiny 2 server status, the first page that comes up is down detector:
https://downdetector.com/status/destiny/
On this page, there is a graph that shows how many users are complaining about server connection problems.
It is quite clear you are having a problem with server connections, yet you still have not yet updated your server status page? Who is responsible for maintaining that page?
Also, what is really going on? Are you having a problem with load balancers? Is it a cloud server capacity issue? A software glitch? You must have more information regarding this issue that you are not sharing.
That is a lack of transparency which leads to a lack of confidence in your users of your service. If you would be more upfront, honest and transparent regarding the actual known causes of this issue, then people would be far more understanding and patient.
It is quite clear this is still an ongoing issue that you are experiencing, so you must also be seeing the number of active users dropping, as a direct result. Users don't have patience or tolerance for server connection errors and this type of instability. Especially when there is no compensation provided for users who were in the middle of a long raid or mission and lost a lot of progress, and wasted a lot of their time.
When this happens, users expect to be re-compensated for their lost time and lost progress for server-side issues that are not their fault.
https://help.bungie.net/hc/en-us/articles/360049199271-Destiny-Server-and-Update-Status
It is also already clear that the platform does not matter, as you have enough data to see this is a server side issue that does not depend on the end user client. The number of friends online also is irrelevant.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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