After 4 hours you should be able to figure out something that is so incredibly simple.
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Or as a leader you could identify the issue, and get it corrected quickly enough where it doesn’t become one in the first place. Something I’ve also noticed based on what I’ve seen is people could be accidentally shooting Gatekeeper/Left portal incorrectly, as they are fairly close together compared to right portal and gatekeeper. Might not be entirely the case, but that is also a possibility. I mean sure there are some who may not get it, but this is now technically day 3 of the raid. I’d cut some people a bit of slack for the first week or so, personally. These are just the little things I’ve observed so far, and I myself haven’t stepped into this version myself yet.