Pikachugameing(on steam) never logged in before and it said his account was permabanned, he bought all of the DLCs and never got to even play..., he sent an email for a complaint and got no response. How do we fix this???
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Just for your and your friends info Bans can occur even if your friend had cheat programs meant for other games detected on their machine, even if those programs are merely running in the background and not physically open. (obviously not sure if this is the reasoning in your friends case but could be a cause)