Pikachugameing(on steam) never logged in before and it said his account was permabanned, he bought all of the DLCs and never got to even play..., he sent an email for a complaint and got no response. How do we fix this???
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Your friend can file an appeal. If it was done in error it will be overturned. If they do not here back after a few business days, it was deemed to be a proper ban.