Hello. Next time his game crashes, could you paste his DxDiag here?
You can find this by doing the following:
[quote]• Press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag” without quotation marks.
• Click on “Save all information”.
• Copy the text and use a text dump website (i.e. [url=http://pastebin.com]PasteBin.com[/url]) to paste the information.
• Create a link and post it here.[/quote]
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Just verified the files seems like it was missing 1.4 GB of something hopefully this will fix it.