They have tried but instead of the actual feedback or criticism, the forums get toxic instead. People start calling out for luke smith for example to get fired, some say some really harsh things about bungie employees and some cant handle a mature conversation so why should they bother? Im sure they read the forums but probably decided its best to stay quiet and do whatever they want in the end. You guys are going to purchase their product no matter how much you hate it anyway
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So you're saying that this company isn't intelligent enough to separate legit feedback from toxic feedback? Because what I got out of everything you said was you using the excuse that the forum is toxic so let's ignore the legit feedback.
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Well that would be the laziest solution and we know how this company loves those so, yes.