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Edited by Zero: 12/10/2020 8:56:43 AM
12

XSX & XSS : Game freeze and console crash since update

Hi there, I'm writing here because I'm about to send my XSX for replacement, but I'm not sure it's an hardware issue. I'm playing Destiny on Series X, and so far, it was a smooth experience, since the next gen update, I'm having some bad console crashes. It can happen in lost sector, in patrols, in Crucible. Always the same patern, the image freezes, the sound turns off, and like 5s later, the console just shutdown. (during those 5s, hitting the Nexus button on my controller does nothing, no console menu, so the system is frozen) I called the Microsoft support yesterday, explained everything, and despite a full factory reset and game reinstallation, the crashes still happen. So we agreed to replace the console. BUT, same day, my girlfriend is back home with a Series S for herself, guess what, I gave it a try, and same issue. So I'm wondering if it could come from the update, and if so it could save me a useless replacement if the issue is known and a patch is on the way. Thanks!

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  • I've had alot more freezing on my xbox one x since the update. Though it only happens if I have my xbox overlay open (like my friends list). Screen will freeze but audio will still keep going and about 10-15 seconds later, the console just shuts down. This used to only happen if I was in a very graphic intense heavy area like the garden or last wish raids with the xbox overlay open (though this was pretty rare), but now it can happen while in orbit. Makes it at a point where I'm scared to join a friends invite or set up an lfg.

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