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11/28/2020 10:37:30 PM
4
Hello. Next time your game crashes, could you paste your DxDiag here?
You can find this by doing the following:
[quote]• Press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag” without quotation marks.
• Click on “Save all information”.
• Copy the text and use a text dump website (i.e. [url=http://pastebin.com]PasteBin.com[/url]) to paste the information.
• Create a link and post it here.[/quote]
English
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The problem is that when this screen freeze occurs, I can't do anything on the computer, no key combination works, only the reset from the button remains, so I can't even go through dxdiag :( and after booting the computer I assume that this dxdiag will be " empty "? (in the sense there will be nothing about this crash in it)
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Ok. You may want to [b][url=https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335]verify the integrity of your game files[/url][/b] in the Steam app to see if that helps with your issue. If that doesn't help, here are more suggestions that may help you: [quote][b]1[/b]. Go to your Games library, right-click Destiny 2 and go to Properties. Click Local Files then Browse Local Files to open your Destiny 2 directory. Remove all files in this folder EXCEPT "Packages "then verify the integrity of Destiny 2 game files again. [b]2[/b]. Make sure that your HDD/SDD isn't full. [b]3[/b]. Update your drivers or do a fresh install [b]4[/b]. Some players have reported that changing the game language may resolve the issue. [b]5[/b]. Make sure everything in the D2 Steam folder isn’t set to read-only. [b]6[/b]. [b][url=https://www.bungie.net/en/Forums/Post/255709549?sort=0&page=0&path=2]This post suggests moving your game files around.[/url][/b] [b]7[/b]. You may want to uninstall and reinstall D2 and Steam if none of these suggestions help.[/quote]
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Is there any possibility to contact with bungie support? I just want to play this game :/
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Edited by AdvIsoR: 11/29/2020 12:59:42 AMSo, 1. I did it 2. There is more than 50gb free space 3. I updated drivers 2 days ago 4. Changed language from polish to english 5. It was read-only but i marked it off for the entire folder, subfolders and files 6. I'll do it tomorrow, but honestly I doubt it will help: / 7. I installed this game yesteraday so i think there is no need to download it again. none of the above points (apart from 6 which I haven't done yet) helped :/ and sorry for my english i know it isn't perfect ;) but I hope everything is understandable
