I was at that step when I went to play some PvP with a friend. Before we started playing, I checked the progress and the Valor part was filled, I just needed two Elimination matches. I reset right before we started playing and then after we got done, I did the Elim matches. When I checked my progress on the quest, I noticed that I now had the matches done, but my valor progress was set to zero. I did the same as you and played different modes to try to make it work to no avail. Hope they get this fixed soon!
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I shared your same fate on that one. We should have just played the elimination matches before resetting and we would have been done haha..
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Only reason I hadn't done the matches was because I was saving the pinnacle to maximize my light before the Day 1 raid. Clearly I have made a grave error that I hope gets fixed real soon!