Hi, refer to [url=https://www.bungie.net/en/Help/Troubleshoot?oid=49401]this article[/url] for more information on your issue. You can find your emblem in collection > style > flair > general. If you still have not received your emblem and cannot find it, please fill out the contact form at the bottom of the page. Note: Bungie goes through these reports in order that they receive them, and only during normal business hours Pacific Time.