On October 8th, I was banned after I got disconnected 4 times in an hour while playing Crucible. So, my guess is I got banned by my ISP problems. I sent a ticket but never received an answer. I've played more than 500 hours on Steam, have all the DLCs, bought silver twice, and never cheated in any game or ran suspicious software. I would like to know if this is the real reason for the ban because if it is, I felt unfair. I really want to continue playing the game, I have a new ISP now and I'm worried because I spent much money on silver and DLC.