I am not trying to defend laggers here, but I think a few things need to be said. Not everybody can afford the best internet, and some areas still lack in quality internet connections. Also, if internet connection speed is going to be something that causes restrictions on an account, Bungie needs to state this clearly in their marketing for sale of the game. (this may be a thing already, I don't really know) On hard copies, and in the description of the digital game, it should be stated that the game requires X amount of download/upload speed or restrictions on matchmaking may result.
Somebody just buying the game, may have no idea that they do not have the internet capability to play it in multiplayer, and a warning label would help make their decision on if they should buy the game. I know I would be pissed off if I had bought Destiny and then found my internet could not handle it.
That being said, lag is a real problem, and does limit the enjoyment of the game for many people.
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Bungie does tell you in their help articles.
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And that would help, only after you bought the game, really. I guess if you were the type to research things like that it could help, but most go on either reviews, or videos of the game.
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The base game is free
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Even so, if you were to get the game, then find out that the multiplayer was too much for your internet, wouldn't it piss you off just a bit?
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Not really. I have downloaded games that needed more pc or whatnot. I just accept and move on
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Everybody should be able to achieve 1mbps up and down consistently with reasonable latency. It is not a lot to ask at all. Even so, as you said, it cannot be defended. Having poor internet gives you no right to ruin other’s games.
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One of my admins in the clan still has dial-up internet. His connection goes: dial-up to lap top to xbox. There are times where we can not talk to him in a party or game chat because of it. But, its all he can get where he is, and he has never mentioned being restricted in multiplayer. If that set up can not be restricted, I just can't imagine how bad some providers must be to end up restricted.
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Its possible your friend doesn’t play very much pvp, and possible that (somehow) his connection isn’t (again, somehow) causing significant issues persistently. For example, it could be fine when he’s not in a party and less data is being sent and received on the same network channel. If he plays more out of party than in party and this is the case, it would excuse him from restrictions because it is not consistently and seriously poor. My friend received his first restriction this week and in honesty I’m amazed it took this long. He’s lucky if he gets 800kbps download or upload at best, because he lives pretty far out near some farms. The issues persist because no provider has decent cabling up there and its been like that for years. Luckily they finally agreed to put new cabling in place as a result of their umpteenth complaint.