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Companion App

What needs work in the Companion App?
Edited by Spawn: 10/19/2020 10:21:44 AM
11

Support Tickets w/ a dedicated customer support staff

Trying to get help through the forums is like pulling teeth. I’ve been outright begging for assistance for weeks and nothing. I’d love some way to put in a ticket of some sort and know that I’ll receive help. Right now, it feels pointless to ask for any help due to how the forum system works.
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  • Edited by SScottF 2112: 10/18/2020 7:46:58 PM
    It is pretty pointless to ask here if it is about a Baboon or other error code and expect B to respond. They generally won't respond. If you did get a response, anyone on B's side would be trained to read you the written definition of the code and refer you to their network troubleshooting guide. It sounds like you already found all that information. Beyond that the message would be something like "sounds like your ISP is having issues, or some variation of it is you, not us." ISP's don't have consistent, perfect service. Some days I get a bunch of error codes, but most days I don't. I hope you stop getting the errors.

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