Quit out of the game, and go to your Home menu. From there, highlight D2 and hit the menu button on your controller. Select the "Manage Game and Add-Ons" option, and there should be two Beyond Light preorder bonus files that you need to download. Once you have them downloaded, go back into the game, and you should be able to pick the items up from Rahool.

Allo there, Please try the below steps - From the Xbox dashboard, highlight the Destiny 2 image - Select “Manage game & add-ons” - Navigate to the “Ready to install” section on the left - “Destiny 2: Beyond Light Pre-Order Pack” should appear on the right. For Deluxe Edition owners, “Destiny 2: Beyond Light Exotic Emote” should also be listed. - Select “Destiny 2: Beyond Light Pre-Order Pack” on the right, then select Install - Deluxe Edition owners should also select “Destiny 2: Beyond Light Exotic Emote” on the right, then select Install - Wait for the console to report the DLC is installed - Start Destiny 2, and visit the Cryptarch in the Tower to acquire all pre-order items. It’s possible that some users who already purchased got into a weird state where the Pre-Order Pack and Exotic Emote are not showing in the “ready to install” section. For those users, these are the next steps: - open the Microsoft Store app and navigate to the specific bundle they purchased - Select the “Install” button. This shouldn’t take long, it’s no more than ~30 MB - “ready to install” for Destiny 2 in “My games & apps” should now be populated with the missing DLC. Do the steps I outlined earlier. If re-installing the bundle doesn’t populate “ready to install”, there’s one more thing to try: - open the Microsoft Store app - search for “Destiny 2: Beyond Light Pre-Order Pack” and select it from the search results - on the product page, select Install - For Deluxe Edition owners, repeat the above steps for “Destiny 2: Beyond Light Exotic Emote” - Wait for those download(s) to complete and then try the game again