Hey there! Are you certain you have created an account from the Bungie Store? Your Bungie.net login and Bungie Store login are two separate things. You have received an email regarding your shipment was due to the fact that you have put your email in during the checkout process, it didn’t create you an account.
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Edited by Moo: 8/28/2020 9:39:36 AMYes, I'm certain. I've had the account for a while now. Edit: I'm just dumb. The link in the email brought me to the US store instead of the EU one for some reason which I didn't think to check.